WARRANTY & MAINTENANCE
Masterdec doorsets are manufactured in accordance with recognised testing, certification and quality management procedures. To maintain performance, certification compliance and warranty protection, all doorsets must be installed, inspected and maintained correctly throughout their service life.
Proper maintenance is essential to ensure continued fire performance, security performance and operational reliability.
WARRANTY CONDITIONS
24 MONTH MANUFACTURING WARRANTY
Masterdec provides a 24-month manufacturing warranty from the date of delivery against defects in materials and workmanship.
The warranty applies only where the doorset has been:
• Installed in accordance with the approved installation instructions.
• Maintained throughout its service life.
• Used for its intended purpose.
• Protected from misuse, neglect, accidental damage or unauthorised alterations.
• Inspected and maintained at appropriate intervals.
Any warranty claim may require evidence that the doorset has been maintained correctly and in accordance with Masterdec's recommendations.
MAINTENANCE REQUIREMENTS
All doorsets should be inspected regularly to ensure continued performance, compliance and operational reliability.
Routine inspections should include:
• Door leaf condition
• Door frame condition
• Intumescent seals
• Smoke seals
• Hinges
• Locks, latches and locking systems
• Door closers
• Thresholds
• Glazing systems
• Ironmongery
• Signage
Any damaged, missing or defective components should be repaired or replaced promptly using approved components.
RECORD KEEPING
The Responsible Person, Building Owner, Property Manager or Duty Holder should maintain accurate records of all inspection and maintenance activities.
Records should be retained for:
• Fire door inspections
• Maintenance works
• Hardware replacements
• Adjustments and repairs
• Glazing replacements
• Component changes
• Certification-related works
Maintaining accurate records helps demonstrate compliance with fire safety legislation, certification requirements and may be required in support of a warranty claim.
Masterdec recommends retaining inspection and maintenance records throughout the service life of the doorset.
ALTERATIONS AND MODIFICATIONS
Masterdec doorsets are supplied in accordance with approved and tested specifications.
The doorset must not be altered, modified or adapted without written approval.
Examples of alterations that may affect certification or warranty include:
• Trimming or cutting the door leaf
• Altering the frame construction
• Replacing locks or ironmongery with unapproved components
• Replacing glazing systems
• Creating additional apertures or cut-outs
• Removing, replacing or altering fire or smoke seals
• Modifying certified components
Unauthorised alterations may invalidate certification, affect fire performance and void any warranty provided by Masterdec.
CARE OF DOORSETS
Doorsets should be kept clean and maintained in accordance with good practice.
Users should:
• Keep all moving parts clean and operational.
• Regularly inspect ironmongery and door closers.
• Ensure seals remain intact and undamaged.
• Promptly address any signs of damage.
• Maintain painted or decorative finishes where applicable.
• Report defects as soon as they are identified.
Any deterioration should be addressed before it affects the performance of the doorset.
FIRE DOOR COMPLIANCE
Fire doors form an important part of a building's passive fire protection strategy.
In accordance with current fire safety legislation, fire doors should be inspected and maintained throughout their service life to ensure they continue to perform as intended.
Failure to carry out routine inspections and maintenance may compromise fire performance and certification compliance.
IMPORTANT NOTICE
Masterdec's warranty does not cover:
• Misuse or abuse.
• Accidental damage.
• Unauthorised alterations.
• Damage arising from incorrect installation.
• Lack of maintenance.
• Failure to maintain inspection and maintenance records.
• Use of unapproved replacement components.
• Normal wear and tear.
Failure to maintain the doorset correctly, undertake routine inspections, retain maintenance records or carry out unauthorised alterations may invalidate both certification compliance and the Masterdec 24-Month Manufacturing Warranty.
NEED ASSISTANCE?
If you require technical support, maintenance guidance, replacement components, fire door inspections or advice regarding an existing Masterdec doorset, please contact our team.
Masterdec can provide guidance on maintenance requirements, inspection intervals and approved replacement components to help ensure your doorsets remain compliant throughout their service life.